Curious About Field Service Software?

Today, GraVoc Associates, Inc. is proud to release a video about the GraVoc Field Service Application.  This versatile application, one of GraVoc’s biggest projects over the past year, enables service companies to manage their service process, including call dispatching, equipment, labor management, and billing, with ease.  Much has been written about GFS on this blog, and GraVoc’s first GFS customer has very recently written a generous letter of gratitude emphasizing its rapid return on investment.

In its entirety, the video is about nine minutes long and provides a brief walk-through of a handful of GFS’s features.  By clicking each thumbnail on the bottom of the player, a viewer can specifically view “chapters” addressing specific modules in this user-friendly field service solution.  Chapters in the video include call entry, call dispatch, service calendar, the Windows Mobile service client, the review process, and integration with Microsoft Dynamics GP.  (GFS can also be integrated into other ERP and accounting solutions.)  Taking a few minutes out of the day to view this DivergingSoul production is strongly encouraged for those annoyed with double entry, lost parts, wasted hours, and inefficient service management processes.

The GFS field service solution sets itself apart from other field service software through its ease of use, as the video exhibits.  The best way to gather more information about GFS and how it can fit to your specific business needs is to contact a GraVoc representative and schedule a demonstration.  This can be accomplished through the GraVoc Software website or by contacting GraVoc at 978-538-9055 or at info@gravoc.com.

GraVoc Associates, Inc, based just outside of Boston in Peabody, MA, is celebrating its fifteenth anniversary in the service industry.  GraVoc is a full-service consulting firm serving New England and beyond in the fields of information systems, information security, technological service, and financial consulting.  As a result of their dedication to customers’ needs, GraVoc has developed a wide range of software solutions, and more details about the company as well as its products and services, can be found at gravoc.com and gravocsoftware.com.

GraVoc Field Service Receives Accolades

GraVoc Associates, Inc’s pilot project for the GraVoc Field Service application (GFS) was deemed worthy of high praise by the Frank I. Rounds Company. Rounds engaged GraVoc in the comprehensive project that included the implementation of Microsoft Dynamics GP and the development of a new software application to streamline the management of field service calls and projects. This custom application later became GFS and is being offered as a versatile but extremely user-friendly and transparent application.

“The highlights of this system include more detailed and better understanding of our finances, better control and communication with our field personnel, much higher employee efficiency rates, faster and easier invoicing, better cash flow, and fewer lost parts,” writes Lee Ehrenzeller, President of the Frank I. Rounds Company.

According to Ehrenzeller, the return on investment for the software licenses and GraVoc’s consulting services will ultimately be one year due to higher efficiency and the savings resulting from the implementation of Dynamics GP and GFS. “We have…employees doing more volume at less cost,” Ehrenzeller said.

Dynamics GP (formerly Great Plains) is highly touted as Microsoft’s best-selling enterprise resource planning solution. GFS, which can be integrated into GP, Dynamics AX, and other accounting systems, is an easy-to-learn and easy-to-use field service management application without cumbersome bells and whistles characteristic of other field service solutions.

GraVoc Associates, Inc, celebrating fifteen years of business, is a full-service consulting firm located in Peabody, Massachusetts. GraVoc prides itself on its ability to outfit clients in the Greater Boston area, New England, and beyond with quality software solutions that result in better business decisions, more productivity, and a prompt ROI. For more information about the GFS application, please visit the new GraVoc.com, and for more information on Microsoft Dynamics GP, please visit the Microsoft website. To speak to a GraVoc representative about these innovative solutions and how they can help your business, please contact the GraVoc offices at 978-538-9055.

GFS 2009: More Powerful, Still Easy to Use

GraVoc Field Service, the newest product released from GraVoc Software, is a powerful, easy-to-use business process management system built specifically for the service industry.  The entire service process can be managed in one program throughout the lifespan of a service call.  Thanks to this software, clients are wasting less time tracking hours and inventory, increasing customer service capacity with more information readily available, and most importantly, increasing their profitability.

Illustrating their continued desire to maintain GraVoc’s company backbone of service and support for their high-powered solutions, GraVoc’s programmers have worked tirelessly on the latest version of GFS according to the needs of our customers.

GraVoc released GFS 2009 Thursday, introducing the following added capabilities:

• Call history capabilities, making the entire call history for a customer available within seconds on both the management console and the Windows client.
• A searchable knowledge base, where GFS 2009 can search the entire database of service calls, including notes and descriptions, for desired criteria.  Users can also narrow their knowledge base search by client or by project.
• New custom reporting functionality, giving a GFS 2009 user the flexibility to create, store and launch their own custom reports from within the application.
• Increased Service Calendar capabilities on the management console.
• Integration with Microsoft Dynamics CRM.  GFS is now able to be integrated with Microsoft Dynamics AX 2009, Microsoft Dynamics GP, and Microsoft Dynamics CRM.  GFS 2009 can be your service company’s missing link between your accounting or ERP software to your customer relationship management system.

GraVoc is extremely excited with the development of such a powerful and practical product in GFS 2009, and GraVoc’s technicians would be more than willing to schedule a live demonstration of this solution that streamlines a company’s service processes.  More details about how GFS can streamline a service company’s processes are available here on the new GraVoc Software website, and a story about how GFS has revolutionized GraVoc’s internal service operation is available here.

GraVoc Associates, Inc. is a full-service consulting firm located just outside of Boston in Peabody, MA, and is celebrating fifteen years of providing innovative solutions to clients.  Unlike most software companies, GraVoc’s business is centered not around distribution of software, but by providing the services that turn this software into a solution.  GraVoc’s Microsoft Gold Certified professionals have experience implementing internally-developed solutions as well as Microsoft Dynamics ERP software.  For more information regarding GraVoc or GFS 2009, please visit the new GraVoc.com and GraVocSoftware.com, or call the GraVoc offices at 978-538-9055.

Updates Set GCMS 2009 Apart

It has been a busy month for the software division of GraVoc, as in the coming week, the company is proud to announce several changes and updates to our existing software products.  As GCMS is not the only software product offered by GraVoc, we encourage you to visit the NEW GraVocSoftware.com to learn more about the software products GraVoc offers.  We also invite you to continue reading the GraVoc News Blog over the next week to learn about more software updates.

GraVoc Cemetery Management System (GCMS) is a comprehensive cemetery and crematory management system that was developed several years ago in conjunction with our clients.  GCMS separates itself from its competition with its familiar, user-friendly interface and short learning curve.  Screenshots and features of GCMS are available here on the new GraVoc Software website. 

Some new features to the GCMS 2009 product include the following:

• GCMS now is capable of integrating with Microsoft Dynamics GP.  The software is capable of seamlessly integrating its accounting features into Peachtree, QuickBooks, and now Dynamics GP.
• There are several new reporting capabilities available within the GCMS 2009.

GraVoc’s programmers continue to make strides to have the GCMS program keep pace with the growing needs of our cemetery and crematory customers and to keep it the best management system in the industry.  In addition to these two updates, GraVoc has further increased the software’s functionality, adding (among other things) a mapping module and increased crematory functions in the past year.

GraVoc Associates, Inc. is a full-service consulting firm located just outside of Boston in Peabody, MA, and is celebrating fifteen years of providing innovative solutions to clients.  Unlike most software companies, GraVoc’s business is centered around providing quality service, and GraVoc Software’s products not only reflect their commitment to helping their customers, but also come with the support of a group of dedicated and competent Microsoft Gold Certified professionals.  For more information regarding GCMS, including scheduling a demo, please visit the new GraVoc.com, the new GraVocSoftware.com, or call the GraVoc offices at 978-538-9055.

GraVoc Helps Their Own Cause with New Product

GraVoc’s Field Service (GFS) Application was designed to streamline the processes of dispatching, mobile communication to technicians doing field service, tracking time, billing customers quickly and correctly, and developing a comprehensive service history for each client. As the development of this application progressed throughout 2008, GraVoc’s personnel wasted several hours every week with a convoluted, inefficient billing procedure.

Up until December 8, service calls, time sheets, customer time tracking, and customer billing were all handled by different applications at GraVoc. Each employee had differently-formatted time sheets, and staff members needed to enter the same information into different programs. This process cost GraVoc’s staff time that could have been spent on other projects.

After months of development and the successful implementation of GraVoc Field Service software for a client, GraVoc implemented the system internally on December 8th. Almost immediately, the staff saw benefits of a new, streamlined process:

• Each time sheet is now in the same format.
• Technicians can enter notes regarding service calls immediately—even while still on-site—and the time sheets are automatically entered.
• Management is three clicks away from viewing how many hours and which supplies were used in the service call.
• There is no longer a need for wading through time sheets to formulate a service history for each customer, as each call is saved on a server through GFS.
• One program is used by the dispatcher, the technicians, and the accounting staff, providing less confusion and a quicker billing process.
• Within a week, the entire staff is capable of using the software, as it is extremely easy to learn and use immediately.

GraVoc is confident that GFS is capable of doing the same with your service-based business. Originally designed for a boiler service business, GraVoc Field Service Application’s scalability and versatility resulted in an instant solution for GraVoc’s own business. No matter the industry, if you provide top-flight services to your customers and want to eliminate constant headaches and lost time, GFS might be the solution for you.

Please visit the GraVoc.com homepage or contact a representative at GraVoc Associates, Inc. at 978-538-9055 or at info@gravoc.com for more information on this very powerful solution or a demonstration.